Shopping Cart

FAQ

  • How organic is “organic?”
Ruta Maya Coffee has been USDA certified organic by The Texas Department of Agriculture for over two decades. Organic farming is integral to our business as it represents the health of our farmers, our consumers, and our environement.
    • Is your coffee genetically modified?
    Absolutely no genetically modified ingredients can be found in our products. FDA guidelines prohibit a product to be certified organic if contains traces of GMOs. 
    • Is your coffee Fair-Trade certified?
    Our business was, and still is built on real relationships with Mayan farmer cooperatives, thus the origin of our independent certification “Ruta Maya Traded." Fair trade is a great thing, but it only guarantees farmers a percentage of the full fair market price and any subsequent costs are passed on to the consumer. We cut out the middleman and pay our farmers full fair market price directly. The farmer gets more than they would from a purveyor, we get the coffee for less than we would from an end broker, and that savings is passed on to the consumer. 
    • Is your coffee gluten and peanut free? 
    Our facilities are free from any gluten or peanut contaminated equipment. Those with sensitivities can consume our products without worry.
    • Is your coffee Kosher?
    Ruta Maya Coffee is inherently Kosher. Water is the only substance that comes into contact with our beans during harvesting, processing and roasting.
    • Do you have flavored roasts?
    We believe that a bean grown in optimal conditions has a flavor profile that speaks for itself. We don’t add any artificial (or “natural”) flavor enhancements to our coffee.
    • Do you have K-Cups?
    We made the conscious decision to refrain from adding single-use pods to our product line in support of our sustainability efforts. For those who integrate convenience items into their daily routine, we encourage you to consider reusable pods.  

     

    Brewing & Storage 

    • What brewing methods do you recommend?
    Our beans are congruent with most, if not all brewing methods and appliances. Individual preferences change routinely, but we always enjoy a good French Press.
    • How should I grind my beans?
    Using the appropriate grind for your appliance is instrumental to a successful brew. We recommend the following, but encourage incremental experimentation to find the flavor that best suits your unique palate.
      • Espresso: Fine grind
      • Pour over cones: Medium-fine grind
      • Drip pots: Medium grind
      • Chemex: Medium-coarse grind
      • French press: Coarse grind
      • Cold brew: Extra coarse grind
    • How should I store my coffee?
    Store beans in a dark, cool, and dry place to preserve the quality of your purchase. Our kraft paper bags are double-lined and resealable with a one-way valve making them suitable for long-term storage. As for our hand sewn burlap bags, we suggest transferring beans to an airtight container to increase longevity.
    • How long does peak freshness last?
    Our bags come marked with a fresh-by date that extends anywhere from 3 to 6 months after date of purchase. 

     

    Shipping & Returns

    Most orders are filled within 3 business days and reach their destination 7 to 10 business days after purchase. We utilize UPS ground delivery and accept all major forms of payment: Visa, Mastercard, Discover, American Express, and JCB. Shipping costs are contingent on recipient’s location and weight of item(s). Returns are reviewed on a case-by-case basis. To be eligible for a refund or exchange regarding an online order, please contact us. 

     

    Wholesale Partnerships

    We’re always open to partnering with like-minded retailers, restaurants, and brands. Interested in a wholesale partnership? Contact us.

     

    Retail Locations

    Ruta Maya has brick and mortar shops and kiosks located in the Austin-Bergstrom International Airport, as well as partnerships with numerous wholesalers. Click here to find a retail location near you.